This quarter’s CEO Confidence Index shed light on the impact of artificial intelligence (AI), on business growth and operational optimisation within the ever-changing South African market. Although some businesses in South Africa have prioritised other areas of their business, most CEOs have provided insightful feedback on their active exploration of AI technologies to revolutionise their industries, boost efficiency, foster innovation, and enhance the overall customer experience across South Africa.
As part of their global digitisation strategy, companies from various sectors are harnessing the power of AI to streamline processes and achieve unprecedented levels of efficiency. One CEO remarked, “We utilise AI for target marketing, logistic planning, and numerous other aspects of our operations. It has proven to be a game-changer in terms of precision and effectiveness.”
While embracing automation and cutting-edge technologies, South African businesses are keen to emphasise the importance of human touch and personal interaction. Another CEO emphasised, “We are currently automated but have fail-safe procedures that are human-managed. Personal interaction remains key to building strong relationships and providing exceptional customer service.“
Overall, the Merchantec CEO Confidence Index recorded a 5% improvement in CEO Confidence between Q1 and Q2 of 2023.
This is predominantly attributable to the Basic Resources sector, that underwent a dramatic turnaround in confidence between Q1 and Q2 2023, with an overall increase in confidence of 45%. In Q1, confidence in the Basic Resources sector suffered especially due to financial and economic uncertainty caused by energy supply constraints. CEOs across the raw materials industry believe current economic conditions in South Africa compared to six months ago are better, shown by a confidence increase of 18 points.